Legal · version 1

Legal notice

Who runs helio-app.com, how to reach us and where to complain.

Last updated Thu 1 Oct 2026Applies to helio-app.com, app.helio-app.com and the Helio iOS app

Who runs helio-app.com
Name and legal formOpen
Tax number (NIF)Open
Registered officeOpen
Commercial registryOpen
Emailhello@helio-app.com
Complaints booklivroreclamacoes.pt Open
Consumer disputesCICAP, Porto Open

Openmarks what a lawyer still writes or confirms. Each section gives our plain words first, then the legal wording the lawyer completes.

01Who runs this site

helio-app.com is run by the company named in the card above. Its legal name, tax number and registered office go there once the company is set up.

Legal wording

  1. 1.1

    Identity of the service provider: name, legal form, registered office, commercial registry entry and tax number (Decreto-Lei 7/2004, art. 10). Open

02How to reach us

Write to the email in the card, in English, Portuguese or Ukrainian.

Legal wording

  1. 2.1

    Contact details that allow quick and direct communication (Decreto-Lei 7/2004, art. 10). Open

03Complaints

You can complain in Portugal’s official electronic complaints book, the Livro de Reclamações Eletrónico, at livroreclamacoes.pt. The complaint reaches us and the authority that oversees us.

Legal wording

  1. 3.1

    Helio’s entry in the Livro de Reclamações Eletrónico and the supervising authority (Decreto-Lei 156/2005, art. 5.º-B). Open

04Disputes with consumers

If you buy as a consumer and we cannot settle a dispute between us, you can take it to a body that resolves disputes out of court. We propose CICAP, the consumer arbitration centre in Porto.

Legal wording

  1. 4.1

    The dispute resolution body, its website, and whether Helio commits to use it (Lei 144/2015, art. 18). Open

05What else applies

The rules for using the site are in the site terms. How we handle your data is in the privacy notice. The deal between an expert, a product builder and Helio is in the terms and in each signed agreement.

Site termsPrivacyTerms

Legal wording

  1. 5.1

    Order of precedence: a signed agreement over the terms, the terms over the site terms. Open

06This page

Version 1, last updated Thu 1 Oct 2026. When something here changes, the version and the date at the top change with it.

Legal wording

  1. 6.1

    Which language version prevails if the English, Portuguese and Ukrainian texts differ. Open